In the rapidly changing world, many institutions of our society are passing through a challenging phase. The situation is even more complex and critical for every business organizations to reinvent themselves and reorient according to the dynamic business environment in a time to time craze. The employee’s are no longer just human resource but today become knowledge source. Even if the customer has to be served extremely well, it is vital from the organization point of view to keep the TOUCH POINTS (FRONT LINE EMPLOYEES) extremely productive and well-being. What happens in most of the organizations that they are likely to achieve targets which are many a time unrealistic that in a way hamper the excellence in action of an employee? In the mean time, the employees also mix up personal and professional space and spoil either one for sure or sometime both. The end result is CHAOTIC. In order to achieve excellence in action, it is vital to groom the employee and help him to ...